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TERMS AND CONDITIONS OF BUSINESS
Please read Terms and Conditions carefully. It is Perfect Cleaner' policy to strictly enforce its Terms of Agreement in the event of any dispute.
1. ABOUT THIS CONTRACT
1.1 Our Terms and Conditions represent a contract. This contract is made between Perfect Cleaner (PC) and the Client.
1.2 You agree that any use of the services provided by PC shall constitute your acceptance of the Terms and Condition.
1.3 An introduction of a cleaner shall be deemed to have taken place when PC provides any details to the Client relating to a cleaner.
2. THE SERVICE
2.1 PC acts solely as an introductory agency between clients and cleaners.
2.2 If the cleaner leaves or the client is not happy with the standard of service provided by the cleaner, we will endeavour to find a replacement cleaner as soon as possible, normally within 5 working days.
2.3 We will make every effort to provide a temporary cleaner in the event of sickness or holiday.
2.4 All of our cleaner’s under-go an induction training course prior to commencing any service with you.
2.5 We will interview and obtain references for every cleaner representing the company.
2.6 Cleaners must provide us with a copy of their passport or driver's license as well as a proof of permanent address.
3. THE FEES
3.1 Agency fees are payable by the client per monthly basis in advance by Standing Order. These will be paid into our nominated account every once a month.
3.2 An invoice is payable immediately upon receipt.
3.3 Standing orders must be returned within 5 days of the client having agreed to PC supplying a cleaner.
3.4 Clients that have used PC service and failed to send a standing order back within the first 28 days period will be invoiced at the prevailing rate of £13.50 per hour for the hours that a cleaner has attended the premises. The difference will be refunded once we have a standing order in place.
3.5 No service will be provided until we have received the standing order mandate after the first 28 days of service.
3.6 If a cleaner is solicited to work for the client with the intention of bypassing the agency fees then the client will be invoiced a one off fee of £1,000.
3.7 Currently VAT is not charged by PC but Vat may be introduced at short notice and will be payable on the full sum that is paid to the agency
3.8 Any rate increase will be notified to all customers giving at least 14 days’ notice.
4.1 We require a minimum of 30 days written notice for cancellation of the service.
4.2.1 Refunds will not be given for any advanced payment made in the event of cancellation.
4.2.2 In the event that a cleaner travels to the clients house on the designated day and the client is not in or the cleaner cannot gain entry to the property the client shall be liable for the cleaners travelling cost.
4.2.3 Clients must give PC a minimum of 14 Days’ notice if they are going to be away on holidays or business. Failure to do this will mean that no refund will be given for the agency fees.
4.2.4 Clients must give a minimum of 10 Days’ notice if they wish to change the day that their property is cleaned.
4.2.5 It is the clients’ responsibility to cancel or amend the standing order mandate with their bankers, as PC is unable to cancel or amend standing orders.
4.2.6 It is the client’s responsibility to inform the agency if service is not required during Bank holidays i.e. Easter.
4.2.7 No service will be provided between Christmas and New Year period (agency fees will be refunded).
5.1 PC reserves the right to introduce supplementary terms. You will have been deemed to have accepted any amendments if the company does not receive any representations within a period of 30 days from the notification date.
6. SUPPLEMENTARY TERMS
6.1 We do not employ the cleaners, you employ them. At all times the cleaner will be under the client's supervision and responsibility.
6.2 Cleaners will be responsible for the replacement costs incurred in the unlikely event of the client's keys being lost. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £50 per household liability limit.
6.3 The client is responsible for supplying cleaning materials and equipment’s in addition to making arrangements for access to the client's home unless otherwise agreed.
6.4 We make every effort to make sure the quality of cleaners that we introduce. However no responsibility will be accepted by the company as a result of a failure, in any part of the selection procedure irrespective of the reason.
6.5 Cleaners are not permitted to use bleach; therefore any use of bleaching agents on the property is at the clients' own risk.
6.6 Cleaners will not perform any deep clean or specialized cleaning of any antique, delicate or valuable items.
6.7 Any incidental costs incurred by the company or cleaners as a result of a client's action will be fully reimbursed by the client immediately.
6.8 Clients will not solicit or entice cleaners that have been introduced by PC to work for them directly within 6months of the first introduction or after cancelling their monthly contract with PC.
7.1 PC has public liability insurance for a minimum of £1 million, which protects client's home against major accidental damage caused by a cleaner whilst on your property. All claims must be notified within 24 hours of discovery.
7.2 All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques
7.3 We cover for damages over £300.
7.4 Client is responsible for the first £300 of any claim.
7.5 The Insurance cover is only valid once we have a signed standing order for PC.
7.6 Insurance cover excludes anything that might break down or stop working at any time, such as: kitchen appliances
– dishwashers, washing machines, cookers, fridges, freezers etc and any other item of which instability the Client is already aware or the cleaners have found out in the process of cleaning, such as bathroom appliances and fixtures – mirrors, shower doors and screens, taps, toilet bowls and tops, bath tubes etc; other items such as doors, framework, tables, shelves, vacuum cleaners. The Client is obliged to notify the agency or the cleaner about appliances which are poorly fixed or not in full working order in order to prevent accidents.
7.7 In case of damage PC will repair the item at its cost. If the item cannot be repaired PC will rectify the problem by crediting the Customer with the item's present actual cash value less the £300 excess toward a like replacement from a PC source upon payment of cleaning services rendered.
7.6. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a
£50 per household liability limit.
8. COMPLAINTS PROCEDURE
8.1 All complaints must be received in writing, emails are acceptable.
8.2 We promise that on receiving a complaint we will respond within 14 days.
8.3 We promise to have fully investigated the complaint within 28days of receiving a formal written complaint.
8.4 We promise that if no solution can be found to the complaint raised that we will be happy to take the matter to an independent arbitrator whose decision will be final and binding on both parties.